Why You Can Trust Mitzi WoodCraft

The Mitzi Woodcraft Promise: Transparency and Trust. Returns Continue Reading.

Our Transparency Declaration: We Are the Maker & Exporter.

International Sales, All prices at the Checkout include Shipping and All Duties relevant to the destination Country. The Price You See Is The Price You Pay.

When you buy from us, you buy directly from the manufacturer and registered exporter—no middle people. This allows us to control quality, pricing, and documentation from our hands to yours.

Official EORI Registration: As a registered UK exporter, we hold an official EORI (Economic Operator Registration and Identification) number, which is used on all customs documentation.

Trading Name: Our EORI details are officially registered under the trading name Mitzi Woodcraft.

EORI Number is: GB44256627000.

Verification: We champion business transparency. You can instantly verify our official registration status directly with the UK government using their secure online tool: Verify Mitzi Woodcraft on GOV.UK EORI Checker.

https://www.gov.uk/check-eori-number?hl=en-GB 

At Mitzi Woodcraft, we don't just sell wood; we offer a promise of enduring quality and complete business transparency. We believe you should know exactly who you are buying from.

Our Journey: 5 Years of Craftsmanship, Now Direct To You Online.

We believe in transparency, and that includes sharing our story. While mitziwoodcraft.co.uk represents an exciting new chapter directly connecting us with customers worldwide, you're meeting us at the culmination of a five-year journey built on passion and organic growth.

From Hobby to Artisan:

Mitzi Woodcraft began humbly, as a hobbyist project in a garden workshop.

Local Roots: Our passion grew into a presence at local artisan craft fairs and markets, connecting directly with our community.

Etsy Success & Partnerships: 

We took our craft online via Etsy, where our popularity soared. This led to valued partnerships with brands like Daisy and Modio, among others, further validating our quality and design.

The Original Mitzi Wall: 

During this time, we accidentally created the original Mitzi Wedding & Party Wall – a design that quickly gained notoriety and set a trend now seen around the world (often copied, but never truly equalled in craftsmanship!).

mitziwoodcraft.co.uk - The Next Step: Launching our own dedicated online store is the natural evolution, allowing us to offer our full range, bespoke services, and direct-from-the-maker value globally.

Your Benefit: By joining us now, you're connecting with an established artisan business with a proven track record, just as we expand our direct online presence. You get the authenticity and quality honed over years, combined with the transparency and trust we're building into mitziwoodcraft.co.uk from day one.

Custom Order Promise

If our standard collections do not meet your exact needs, we are the maker and can cater for a custom order. Simply use the contact page to have a chat.

Thanks John.

 

Returns

We ship throughout the Uk and worldwide, all shipping costs are calculated at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mitziwoodcraft@gmail.com. Please note that returns will need to be sent to the following address. 

Mitzi WoodCraft, 220 Old Shoreham Road, Brighton, Sussex BN42 4LT.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@mitziwoodcraft.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mitziwoodcraft.co.uk